{"id":9,"date":"2026-04-25T03:50:26","date_gmt":"2026-04-24T21:50:26","guid":{"rendered":"http:\/\/diolz.com\/?page_id=9"},"modified":"2026-05-04T17:44:00","modified_gmt":"2026-05-04T11:44:00","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/diolz.com\/?page_id=9","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6627bc0e e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"6627bc0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f846a elementor-widget elementor-widget-text-editor\" data-id=\"1f846a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\"><\/span><\/p>\n<h2 id=\"statement-151839\" class=\"statement_title__y_8dC wp-block-heading\"><span style=\"color: #f5f5f5;\">How do I return my product(s)?<\/span><\/h2>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><strong><span style=\"color: #f5f5f5;\">To be eligible for a refund, the product(s) must have been bought directly from our Online Shop.<\/span><\/strong><\/p>\n<p><span style=\"color: #f5f5f5;\">Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\" id=\"p-rc_f960e3e72f4d5548-36\" data-path-to-node=\"4\"><span style=\"color: #f5f5f5;\">We want you to represent your team with pride. If you are not completely satisfied with your purchase, we are here to help. <span class=\"citation-15\">You have <\/span><b data-path-to-node=\"4,2\" data-index-in-node=\"9\"><span class=\"citation-15\">15 days<\/span><\/b><span class=\"citation-15\"> from the date of delivery to return an item for a refund or exchange<\/span>.<\/span><\/p>\n<p data-path-to-node=\"5\"><span style=\"color: #f5f5f5;\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Eligibility for Returns:<\/b> To be eligible for a return, your item must be:<\/span><\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\"><span style=\"color: #f5f5f5;\">Unused, unwashed, and in the same condition that you received it.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\"><span style=\"color: #f5f5f5;\">In the original packaging with all tags still attached.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,2,0\"><span style=\"color: #f5f5f5;\">Accompanied by the receipt or proof of purchase.<\/span><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"color: #f5f5f5;\"><strong>Non-Refundable:<\/strong> Every custom product and the product with <strong>Name &amp; Number <\/strong>is not subject to change or refund.<\/span><\/p>\n<p id=\"p-rc_f960e3e72f4d5548-37\" data-path-to-node=\"7\"><span style=\"color: #f5f5f5;\"><b data-path-to-node=\"7,0\" data-index-in-node=\"0\">Refund Process<\/b> Once we receive and inspect your item, we will notify you of the status of your refund. <span class=\"citation-14\">If approved, a refund will be processed to your original method of payment (Bkash, Nagad, Bank) within a certain number of days<\/span>.<\/span><\/p>\n<p id=\"p-rc_f960e3e72f4d5548-38\" data-path-to-node=\"8\"><span style=\"color: #f5f5f5;\"><b data-path-to-node=\"8,0\" data-index-in-node=\"0\">Exchanges:<\/b> If you need a different size for your jersey or gear, please get in touch with us. <span class=\"citation-13\">We replace items if they are defective, damaged, or require a size swap, subject to stock availability<\/span>.<\/span><\/p>\n<p data-path-to-node=\"9\"><span style=\"color: #f5f5f5;\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">Shipping Costs<\/b><\/span><\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\"><strong><span style=\"color: #f5f5f5;\">You will be responsible for paying your own shipping costs for returning your item.<\/span><\/strong><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\"><strong><span style=\"color: #f5f5f5;\">Shipping costs are non-refundable.<\/span><\/strong><\/p>\n<\/li>\n<\/ul>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span style=\"color: #f5f5f5;\">Refunds<\/span><\/h2>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<h3 class=\"wp-block-heading\"><span style=\"color: #f5f5f5;\">Sale items<\/span><\/h3>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">Only regular-priced items may be refunded. Sale items cannot be refunded.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span style=\"color: #f5f5f5;\">Exchanges<\/span><\/h2>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href=\"https:\/\/mail.google.com\/\" target=\"_blank\" rel=\"noopener\">contact@diolz.com<\/a> and send your item to: <strong>GP GA-129, Hazaribari, Mohakhali, Dhaka.<\/strong><\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span style=\"color: #f5f5f5;\">Shipping returns<\/span><\/h2>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">To return your product, you should mail your product to: {physical address}.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/span><\/p>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<h2 class=\"wp-block-heading\"><span style=\"color: #f5f5f5;\">Need help?<\/span><\/h2>\n<p><span style=\"color: #f5f5f5;\"><\/span><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"color: #f5f5f5;\">Contact us at <a href=\"https:\/\/mail.google.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">contact@diolz.com<\/span><\/a> for questions related to refunds and returns.<\/span><\/p>\n<p><span style=\"color: #ffffff;\"><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How do I return my product(s)? To be eligible for a refund, the product(s) must have been bought directly from our Online Shop. Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. We want you to represent your team with pride. If you are not completely satisfied with your purchase, we are here to help. You have 15 days from the date of delivery to return an item for a refund or exchange. Eligibility for Returns: To be eligible for a return, your item must be: Unused, unwashed, and in the same condition that you received it. In the original packaging with all tags still attached. Accompanied by the receipt or proof of purchase. Non-Refundable: Every custom product and the product with Name &amp; Number is not subject to change or refund. Refund Process Once we receive and inspect your item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment (Bkash, Nagad, Bank) within a certain number of days. Exchanges: If you need a different size for your jersey or gear, please get in touch with us. We replace items if they are defective, damaged, or require a size swap, subject to stock availability. Shipping Costs You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. \u00a0 Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. \u00a0 Sale items Only regular-priced items may be refunded. Sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@diolz.com and send your item to: GP GA-129, Hazaribari, Mohakhali, Dhaka. Shipping returns To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item. Need help? Contact us at contact@diolz.com for questions related to refunds and returns.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/diolz.com\/index.php?rest_route=\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diolz.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diolz.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diolz.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diolz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9"}],"version-history":[{"count":5,"href":"https:\/\/diolz.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":339,"href":"https:\/\/diolz.com\/index.php?rest_route=\/wp\/v2\/pages\/9\/revisions\/339"}],"wp:attachment":[{"href":"https:\/\/diolz.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}